Returns/Exchanges
WE LOVE OUR CUSTOMERS! WE BELIEVE IN HAPPY PEOPLE!
Buy authentic Kenz Laurenz products and feel free that if for any reason you aren’t happy with your purchase, just send them back for a full refund of the purchase price!
Returns and Exchanges
We proudly stand behind our products.
Kenz Laurenz accepts exchanges and returns within thirty (30) days of receipt of your order for any reason if you are not satisfied.
We can only exchange/return unworn products purchased from kenzlaurenz.com. We do not refund or reimburse shipping charges. Any merchandise considered worn/damaged upon return may not be refunded.
Please email us and request an RMA number within 30 days of receipt.
Within 1 - 2 business days, a Customer Experience Team Member will contact you via email with your approved RMA number.
Boldly write your RMA number on both your packing slip and the outside of the return package/box. Let us know if you would like to return or exchange your items.
Mail the product and packing slip to the address shown on your packing slip using the carrier of your choice.
Note: Unauthorized returns and returns without an approved RMA number on the packing slip will be refused. Please allow our team up to 14 days to process returns and issue a refund once we’ve received your returned item(s).
Please mail items in new condition back to:
Kenz Laurenz
ATTN: Returns RMA#
2524 S. 156th Circle
Omaha, NE 68130